Revision Policy

We provide unlimited revisions for life from the delivery of your initial concepts.

All revision requests are completed within 24 hours, and we are able to process multiple revisions per day.

For life, you may request design adjustments, refinements, or redraws to help ensure the logo aligns with your requirement.

All revision requests must be submitted through email, telephone, or our support system.

This defined and timely revision structure ensures projects move efficiently and remain predictable for both parties.

Refund Policy – 365-Day Money Back Guarantee

You may request a 100% refund within 365 days of your initial payment provided that:

• Final logo files (AI, PNG, JPG, SVG, EPS, and WEBP) have not yet been delivered, and
• You have allowed us the opportunity to revise or adjust the design within the revision period.

Refunds are processed to your original payment method within 2 business days of approval.

Refunds cannot be issued if:

• Final logo files have already been delivered
• The 365-day refund window from initial payment has passed
• You approved a design and later changed your mind for reasons outside the original brief
• You became unresponsive or failed to supply required information

These conditions ensure clarity for both parties and allow us to maintain fair, consistent service standards.

Delivery of Final Files & Ownership

Once you approve the final design, we will provide your logo in multiple industry-standard formats (AI, PNG, JPG, SVG, PDF, and WEBP).

Upon final delivery, you receive full ownership and commercial usage rights to the final logo. Prior to approval and final delivery, all design concepts remain the property of 25PoundLogoDesign.

How to Request a Refund or Revision

You may contact us via:
Email: support@25poundlogodesign.co.uk
Phone: 020 8168 9820.
Please include your name, project details, and the nature of your request. We aim to resolve all concerns promptly and efficiently in maximum 2 business days.

Dispute & Chargeback Policy

We are committed to resolving any issues directly with our clients. Before initiating a chargeback, you agree to contact us via email so we may address your concern in line with our refund and revision policy.

Chargebacks for completed, approved, or delivered custom work may be challenged, as eligibility for refunds is determined strictly by the terms above.

Business Information

Company Name: Affordable Branding Design Ltd

Registered Address: Office 9428, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX

Company Number: 16675071

Phone: 020 8168 9820

Email: support@25poundlogodesign.co.uk